We are dedicated to delivering excellence, and if we fall short in any way, we will take immediate action to remedy the situation to your complete satisfaction
Our goal is to get your product to you as quickly and worry free as possible so you can start enjoying the Walden experience.
Same Day Shipping:
Any order received Monday thru Friday before 1 pm CST will be shipped the same day as received. Orders received Saturday and Sunday will go out first thing on Monday.
We use FedEx Home Delivery for residential orders for both paid and free shipping options to get your order to you quickly. Also, FedEx delivers to home addresses on both Saturday and Sunday!
Tracking Your Order:
Once your order is shipped, you will receive a Shipping Confirmation e-mail which includes a tracking number. Simply click on that tracking number and you can see when your order will arrive. Please note that the Legacy Complete Fire Pit Insert Set ships in three (3) separate boxes, which can all be located and tracked using the master tracking ID provided to you upon shipment.
Below is a map showing the number of days your order will be in transit for the United States. For example, if you live in Minnesota and ordered on a Tuesday before 1 pm CST, then your order would take 1 day to arrive - on Wednesday. Please note that these are approximations, and in 2021 we have experienced minor shipping delays. Contact us with questions regarding your shipment.