I first called the company about a question regarding the fire ring. Joe answered the phone and was courteous and helpful. He put a package together for me and was prompt with the correspondence in order for me to make the purchase. I received the fire ring, grate, and sniffer lid. They were heavy! The fire ring was twice the weight of the one they sold as part of a kit at Lowe’s so it was definitely higher quality. The sniffer lid and grate were heavy and high quality too.
Joe even sent a follow-up handwritten card to check on us and also included some fire starters to help us get started.
I have recommended this company to my friends. I appreciate their outstanding service and quality and reasonable prices.
