Great customer service answering questions and notifications of progress with order. Prompt shipment and delivery. Even more sturdy and quality crafted than I was hoping for. This was built to last! Grate fit perfectly in ring and looks as good as it performs - the ember catcher works great and is an awesome option. Replaced a local big box saucer type insert that rusted through in less than three seasons. Walden clearly cares and treats you honestly and as a valued customer. Best overall purchase experience in recent memory and highly recommended.
Couldn’t ask for a better product for better service!
The Walden fire ring and grate are superior quality and should be the last I ever have to buy. Customer service is equally superior. Joe is great to work with and is quick to respond to any question.
I placed an order late Sunday night and by 9:00 Monday morning, I had received notification it had shipped with the FedEx tracking number. Outside of Walden's control, FedEx had issues with delivery, but Joe worked with FedEx daily until the order was delivered.
Highly recommend Walden Backyard and have already order some accessories from them and will continue to do so in the future.