Great customer service answering questions and notifications of progress with order. Prompt shipment and delivery. Even more sturdy and quality crafted than I was hoping for. This was built to last! Grate fit perfectly in ring and looks as good as it performs - the ember catcher works great and is an awesome option. Replaced a local big box saucer type insert that rusted through in less than three seasons. Walden clearly cares and treats you honestly and as a valued customer. Best overall purchase experience in recent memory and highly recommended.
Couldn’t ask for a better product for better service!
The Walden fire ring and grate are superior quality and should be the last I ever have to buy. Customer service is equally superior. Joe is great to work with and is quick to respond to any question.
I placed an order late Sunday night and by 9:00 Monday morning, I had received notification it had shipped with the FedEx tracking number. Outside of Walden's control, FedEx had issues with delivery, but Joe worked with FedEx daily until the order was delivered.
Highly recommend Walden Backyard and have already order some accessories from them and will continue to do so in the future.
Short review: high quality, extremely durable, great customer service, and highly recommend!
Ok so let’s start with the ring itself...
The ring is of the highest quality! The thickness of the steel means it will last a very long time. It’s pretty heavy lol. It is a single piece so no need to worry about bolts rusting out or them wearing out. It has a convenient lip so if you build a stone pit like I did it can cover the gap. Unfortunately the style of stone I got did not make a inner diameter close enough to the 30-5/8” (approx) diameter of the lip so you can still see a gap on mine. That is my only complaint. No points taken away though, no fault of the company. The paint coating is very thick and quality paint, so it hasn’t chipped yet, I’ve had mine for about 4 months now with fires just about every weekend and it still looks brand new. The height of the ring allows for massive fires to be made, it is deep!
I bought the ring and wagon wheel set so I will now review the wagon wheel:
The wagon wheel fits perfectly inside the ring (like it was magically made for it lol). It sits pretty high so there is maximum air flow. The square metal they use is super thick so this thing isn’t failing any time soon. The center ring fits conveniently seats their fire starter cups (two free cups with purchase). Also heavily coated in high temp paint to extend the life of the wheel.
Now for customer service:
After long long nights of researching rings and shopping around I stumbled on Walden. I was weary by the price but I needed the ring asap and they had the fastest arrival date. I called their company to ask about the lip and some other specifics and Joe answered. Talk about customer service! Joe was extremely helpful, patient, and knowledgeable. Joe even went out of his way to realize I was from Southern California and time get the ring to me as fast as possible he pushed my order express that same day before close. It even arrived faster than estimated.
Ok time to end this novel... if you are looking for a 30” fire ring, go with this one!!!
High quality. Better than I expected!