Great customer service on the phone. Exceptional service getting delivery out in 1 or 2 days. One part missing and no instructions were sent with fire pit making assembly more inconvenient
This fire ring exceeds our expectations and is absolutely amazing. This will bring our family great times for many years to come. Every backyard should have a Walden fire pit.
I honestly never write reviews but had to make an exception here. Given the number of inexpensive (i.e., cheap) options out there, I was a little wary of the price going in but, as others have said, this is a quality, heavy duty set and well worth the price. On top of that, their customer service is outstanding. Bottom line, great product and great company.
This was an excellent buy. This is a quality firepit insert set. I did a lot of research before purchasing this set. For me, the most important aspect was the snuffer lid - it fits securely and safely puts the fire out. This set is more expensive than a lot of others, but it buys quality. The steel pieces are very thick. I've enjoyed a fire in the pit every weekend since I installed it.
Bought this insert to replace an insert from a big box store that didn’t last.
This insert was just what I was looking for - heavy duty, sturdy, well built, etc.
Fit well in my existing firepit - just had the elevate it two levels of bricks to account for the depth and ash collection pan.
Also purchased a domed screen cover - well built (worth the $)